Sibulele M

Tweakbit is a straight up scam

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Bought it, no licenses code given, money taken. Sent an email requesting code and no answer. I would like a refund, such a waste
View full review
Loss:
$15
Cons:
  • Did not receive product
Reason of review:
Order processing issue

Preferred solution: Full refund

Grant J Gew
map-marker Hudson, Wisconsin

Horrible and scary experience

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My Tweakbit installation "froze". I had no option but to call their customer service number, which is answered in India. I have had several experiences in the past where customer service in India has been amazing, but this was not one of them. Let me jump ahead just a moment. I ended up calling customer service 3 times over a period of perhaps 20 minutes and got the same person all three times - weird. His "English speaking" name was John. All three times he told me the only way he could figure out what the problem was was to have me give him complete computer control. You must be kidding!! The last time was when I told him I wanted to cancel the purchase. He told me he could do so but I needed to give him complete control of my computer. Double "you must be kidding"!! I'm not a proficient computer user. So, it took me a few minutes to figure out the "uninstall" feature on Windows 10 and I did. I hope I do not have a problem I subsequently found many people to have where the program kept "re-installing". I did call my credit card company and as soon as the charges "go through", in four or five days, they will reverse them, stop future charges from Tweakbit, and deny payment. I found this whole experience not only weird, but mind boggling. Who in their right mind would simply give some stranger "complete control" of their computer? Oh, well...
View full review
Reason of review:
Wanted me to give them remote control of my computer because program would not install correctly. I don't think so.

Preferred solution: I want people to know about this, and I want Microsoft to reconsider their apparent partnership with Tweakbit.

Resolved
Leonard M Usm

Resolved: Don't Tust Them

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Updated by user Jun 13, 2018

Returned all money that they took out of my account and refunded me the Tech. fee.

Updated by user Jun 13, 2018

I was able to get a full refund of all money after 3-4 day time frame. I still will not use any company that have Tech's or Customer service people from India.

Still don't trust them. Way to pushy always wanting me to connect with them so they can get on my computer and screw it up some how.

Original review May 14, 2018
I tried there TweakBit Drivers update. The program didn't update any drivers contacted them and they said I needed a Tech to work on my computer and cost me 100.00 for a I time service. They worked on my computer for 13.5 hrs and they wasn't able to fix it. I did inform them before they started working on my computer what I had done which is, I took a HP hard drive from a HP computer that wouldn't start up and installed the hard drive in a Dell computer the had a dead hard drive and the computer started and loaded windows. The only problem was the USB driver's and the Video Card driver's would not load which is the reason I tried TweakBit Driver's Update program. Checked my checking account and they took out 49.90 the I didn't approve. Called them and they couldn't or wouldn't tell what the charge was. I told them I wanted a full refund of all money, the 100.00 and the 49.90, returned to my account. Had to talk to a supervisor and he told me the reason the driver could not be updated or installed because the hard drive didn't have the driver's for the Dell computer. They knew before hand of what I had done but went ahead and told me that I needed a Tech to work on my computer so they could charge me more money than what I had paid for the driver update program. Called my bank and had to block them and cancel my Debit card, I am now waiting for a new card to come in the mail, and now I am waiting for the charges to post to my bank. Once they post I will be able to make a make a fraud complaint and hopefully the mony will be added back to my account at that time. I finally learned my lesson. From now on I will check out the company before spending any money. If the company has people from India working for them that will be a quick end to the phone call. Don't use them there are crooks only looking to get ahold of your money!
View full review
Loss:
$150
Cons:
  • Don not trust them
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

Scam City

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I run Malwarebytes every weekend to check for intrusions that get past my VIPRE Internet Security Suite. Most scans come up with 0 threats, but occasionally it will pick up a few threats that I quarantine.

A few days after downloading and Installing Tweakbit, I began getting ransomware threats on web sites that I have used for ages without any problems. I ran a Malwarebytes scan and it showed I had 223 potential threats and infections and all were from the Tweakbit application. I immediately quarantined them and then went to Control Panel to uninstall the application. I could not find it, so it must be hidden somewhere on my hard drive.

If anyone knows how to track it down so I can uninstall it, that would be great.

Note: After the quarantine, my Tweakbit desktop shirt disappeared. So maybe it uninstalled itself.

View full review
Cons:
  • Tried to upsell me at time of purchase
Reason of review:
Created malware on my computer
2 comments
Guest

Malwarebytes should have got rid of most of it. But I'm sure there are some remnants left hiding.

Guest

Tweekbit infect you with malware to get you to upgrade, KEEP CLEAR !!! Pirates !

View more comments (1)
Resolved
Gina K Wat

Resolved: Paid for software I cannot use

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Updated by user May 05, 2018

Company provided refund

Original review Apr 30, 2018
I purchased their software as I am having problems with speed and downloading updates. Paid approx $50.00 only to find I cannot contact them to activate the software. I am in Australia and cannot use the phone number listed. Have emailed them continually. How can they charge people for a product they cannot use - with no customer support and not be a scam??? Have asked for someway to contact me to activate the software. There is no chat room or way to schedule a call from them. They are very quick to take your money but slow at getting back to you when you have a problem. At present still waiting for someone to contact me. Save your money. Would not recommend.
View full review
Loss:
$50
Pros:
  • Product
Cons:
  • Customer service
  • Did not receive product
  • Read the review
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Fraud

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This company needs shut down. They ruined my computer to the point I can’t fix the problem. When I called about the issue they said let me give you a discount for a technician. Give me a break you should fix my computer because you guys cause the *** problem. Company is a sham.
View full review
Reason of review:
Bad quality
JOHN H Blj

PROMISES, PROMies, PRomises & promises???

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THIER , basically telling U, 2 repeat the issues again, then as I've noticed in every response, about the 30 day money refund! Very useful? "NOT"! Same crap over & over, i't seems in their responses 2 these customers? Yet 2 be fair, I've used them 4 sometime now & it has been, in my opinion satisfactory, many uses over time, 'TILL' present! LQQking 2 C, if there's anything going on? Which brought me here 2 this colorful page? (LOL), yet now I'm wondering after reading all this negativity whether it's done all it tells me or just a planted PLACEBO, 2 MAKE IT ALL SEEM SO??? This is exactly what these "COMPANIES", don't need, if they wish 2 stay on top! As someone mentioned, U purchase it, believing it's a (1) time deal, down the road your informed what U bought back then, NOW, requires a new upgrade version? Which is NOW available! (NEEDED) ! This should be offered "FREE", 2 existing "PRODUCT" owners! They should be more straight up, no 2nd guessing as eye have made U do here I hope? LOL! Things of this type, makes (US) the consumer very weary, causing doubts towards their honesty, policies & products . "OH *** From A comment, 2 A "FRICK'IN BOOK! "WQQF,WQQF" WHQ LET THE "DoGQuT"???"EASTER", I'll "PRAY", ur not as confused, as I presently am! "ROLMFAO" Should U not find all this amusing, U don't have read it! "HAPPY EASTER 2 "ALL"!
View full review
Loss:
$2555
Reason of review:
leading customers on, strong arming tactics, manipultive, read small print tactics, popup's,,

Preferred solution: Smarting up, playing FAIR! "Think QUALITY NOT QUANTITY"!

1 comment
Alford Qbn

Hello,Sorry you had a negative experience with us. Please message us at http://www.tweakbit.com/support/contact/ and we will be happy to assist.Best wishes,TweakBit Team

Anonymous

Tweakbit Scam

Kept getting in deeper and deeper. I suspect the positive reviews on here are from the scammers.

I was having problems with my mouse and got linked to tweakbit. It kept escalating; the big red flag should have been when I had installed everything and it had scanned and then to fix it it suddenly wanted money. Usually they let you know the costs up front. But I was desperate to fix my mouse to get some projects done, and so I paid 15 dollars.

My bank automatically rejected it.

Second red flag, but I thought, eh, it's a computer thing, it probably automatically red flags it. I used my credit card and it went through but they notified me that this could be fraud. Then they wanted me to call to get a license number and give them more information. This was really abnormal - who else does this?

Norton? No. Microsoft? No.

They put the costs up front and don't ask you to call and go through a lengthy activation process for the basic service.

In the middle of the call they asked me to go to helpme.net, at which point google autosupplied "is a scam" and I hung up the phone.

My credit card company is going to monitor my account. I'm out 15 dollars, which is better than some other people here, but I'm frustrated I spent over an hour trying to fix my computer and it was a scam; and, that the site which recommended tweakbit seemed legitimate.

View full review
Reason of review:
Bad quality
1 comment
Alford Qbn

Hi,Sorry you had a negative experience with our product. Please message us the details of the problem (or duplicate the review) here: http://www.tweakbit.com/support/contact/ and we will be happy to assist. We guarantee full refund within 30 days from purchasing the software.Best wishes,TweakBit Team

Anonymous
map-marker Toronto, Ontario

Tweakbit Scam - followup

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As a followup to the Dec 17 post. The credit card in question was a rarely-used US Dollar card which I basically reserved for the odd online purchase.

The ONLY use of this card in the previous two years was the Tweakbit purchase. On Feb 3, 2018 I received a fraud alert from the credit card issuer. On calling their 800 number I learned that a charge of $1,599 had been put put through earlier that day, and they wanted to know if I would approve another purchase of $1,485 for "Scottsdale Pen".

Naturally I had the card cancelled on the spot. I leave it to the reader to decide if my "outing" of Tweakbit had anything to do with the credit card fraud.

View full review
Loss:
$67
Pros:
  • Product was acceptable
Cons:
  • Hidden costs in the closing process
  • Affiliation with paddle com
  • Unable to contact anyone
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Alford Qbn

Hello,

Sorry you had a negative experience with us. Please contact us at http://www.tweakbit.com/support/contact/ + share this review in the message and we will be happy to assist.

Customer service is very important to us and we will be working with you until every issue is resolved.

Best wishes,

TweakBit Team.

Anonymous

TWEAKBIT - is a scam

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I installed tweakbit's PC Max software on a 90 day trial, and decided it was not worth renewing. One week before the automatic renewal wirh corresponding automatic billing to my credit card, I received an email giving me notice of renewal.

The same email provided the follwing message "c lick here if you don't want to renew your subscription" Guess what? THE LINK DOES NOT WORK My next action was to email support@***.com , describing the situation and stating (in capitals) I DO NOT WISH TO RENEW. I requested a written confirmation of cancellation. No luck.

I then contacted my credit card disputed dept., and received an 800 number to contact the merchant. This turned out to be a front end clearing house called paddle.com, who are the ones who put the charges thru. Seven times in a row I attempted to call this number. All 7 were exactly the same: - you've reached paddle.com order support.

- Please wait for an agent. - 1 second of canned music. - all of our agents are busy.

- please email help@***.com or use our self service system at paddle.com/change THIS LINK WAS ALSO NOT FOUND. WARNING - KEEP AWAY FROM TWEAKBIT, AND PADDLE.COM

View full review
Loss:
$67
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

4 comments
Guest

Thanks for your review. It helped me to know that I should stay away from this outfit.

Dynasti Vng

I bought a software very long ago also but now it is charging me 49.9USD per season but we are not able to cancel it

Alford Qbn

Hello,

We are really sorry the software didn’t work for you. Customer service is high priority for us and we work with every complaint until the issue is resolved.

Please submit a request at http://www.tweakbit.com/support/contact/ providing us with the details of the problem you encountered and our Customer Support team will be happy to assist.

For customers who are not happy with our product, we offer a 30-day full refund guarantee on all our software.

Best wishes,

TweakBit Team

Sheana Udw
reply icon Replying to comment of Alford Qbn

I cancelled Paddle.net Tweakbit some time back, but yesterday I looked into my bank account and discovered a charge of $49.90 was taken out of my account from Paddle.net Tweakbit. Paddle.

net informed me that they could still charge me even though a cancelled their services. This is not possible. This is a scam and fraud.

I want my money back! Charles Moore

View more comments (3)
Keshawna Omp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

PCSuite - Privacy Protection

I've had my identity stolen before and it is not fun at all. This new software did an awesome job keeping my records and passwords safe. It works so smooth and is very reliable. The fact that it eliminates all traces of my activity and keeps my personal information private is a huge bonus. Tech support was also very fast and helped out a lot. Overall it surpassed my expectations and I highly recommend it.
View full review
1 comment
Alford Qbn

Hi,Thank you for your feedback. Glad we could help!Best wishes,TweakBit Team

Alizabeth Tjn

Scam. Pay, then pay, then pay again.

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Dont download. You pay for the software, then there are problems that have to be fixed "manually", so they hold your pc hostage until you pay $125 to fix them. Based in India. Its a sales team more than a fix team. Stick with Microsoft to fix your problems. Save your money, and sanity. Fake reviews boost stars across multiple review sites, including Cnet.
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Reason of review:
Bad quality
Anonymous

Fixed my slow computer

I'm not a very techie person so my computer had been running super slow for about 3 months before I bothered to fix it. I had a lot of video files on it which I got rid of but it was STILL slow. I ended up googling how to fix it myself and found this software.. wasn't sure what to expect honestly, because I know there are a lot of scams.. but I guess I got lucky. It did a sweep and got rid of all my junk files which was great and now my computer is running smoothly. I put back some of my video files (the ones I deleted initially, thinking it would make a difference) and haven't had a single issue.
View full review
Reason of review:
Good quality
1 comment
Alford Qbn

Hello,Thank you for being with us. Glad we could help you to fix issues.Best wishes,TweakBit Team

Anonymous

Virus ***, can't uninstall

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Made my laptop worse, charged me £40 pounds for a key that dose nothing other than ask you to spend more money to fix problems with your computer, total scam. Reported them to every watchdog that will listen, just look at all the bad reviews before you get tricked
View full review
Reason of review:
Bad quality
Anonymous

Biggest mistake ever.

I purchased the PC Speed Up package and clicked on the OK at a special price of $ 27 and when I checked the bank details they deducted $ 39.95 plus other stuff. Well I tried the product, my computer is worse and continually get pop ups requesting me to update my system and that I had over 550 faults and that I have to update what I have just installed , this was after running their product to remove all the faults. I get over 50 pop ups from them every day and it's annoying and frustrating . The system is still slow. Nothing worked nor did I get my money back.
View full review
Reason of review:
Bad quality
1 comment
Alford Qbn

Hello.

Thank you for bringing this up. This is a serious claim and we would like you to provide more details so we can help you to get this resolved.

Please drop us a message describing the situation at http://www.tweakbit.com/support/contact/ and we will be happy to assist.

Best wishes,

TweakBit Team.